Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). Extend your session by clicking OK below. Due to inactivity, your session will end in approximately 2 minutes. WPA2 will now be the lowest Wi-Fi security setting / option available. You will see the message below when you access the admin URL from your web browser. The details: Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. vman10809. Unlimited Data. Share Connect with us on Messenger Visit Community Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. for your 5G Internet Gateway. Software Version: 3.1.1.27 Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. They can't be manually requested. Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Release date: 09/13/2022 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Due to inactivity, your session has expired. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Share Connect with us on Messenger 5G Home Plus. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). What's changing: Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Due to inactivity, your session will end in approximately 2 minutes. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! Up to 1 Gbps. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Please escalate. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". "We hope you're enjoying your 5G Home Internet service. Order Online. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top and our Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Updated LED behavior to show blinking red if the SIM is not active. $70 per month w/ AutoPay. We need a resolution and a timeline. While still directional, this antenna doesnt require line-of-sight to the tower. Please sign in again to continue. Is there a way to rectify the issues without new hardware? It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. What's changing: Due to inactivity, your session has expired. New comments cannot be posted and votes cannot be cast. It will slowly be rolled out to. What's changing: Get up to $500 when you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This User Guide can help you get the most out of your 5G Internet Gateway. You also need to ensure that your router is plugged into LAN 2. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Step 6: Reassemble in the system in the reverse order of these steps. If your Internet Gateway is having power issues, view this info. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). 03-25-2022 08:14 AM. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Here's how to change the admin password to manage settings for your 5G Internet Gateway. Re: 5G Internet Gateway Keeps Disconnecting. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. The current software update: The details: No way to manually update that I can tell. Please sign in again to continue. What's changing: They're sent out in phases over a few weeks, so not all users get the update at the same time. Sign in to the Admin Web GUI. So far so good. Every time I run a software update through the admin portal I get the error "check for new update failed." Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Free shipping over $99. Due to inactivity, your session has expired. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. For the last 4-5 days, eero is going offline once a day. What's changing: Release date: 10/17/2022 Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to properly mount your 5G Internet Gateway on a window. Correct answers are available for this post. Here's how to perform a signal test for your 5G Internet Gateway. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Here's how to restart your 5G Internet Gateway. Extend your session by clicking OK below. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). Have a phone you love? Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. You won't be able to use the sim with your own modem. This content is for the Verizon Internet Gateway (ARC-XCI55AX). A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. You must be connected to the 5G Home network to access the admin page. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Due to inactivity, your session will end in approximately 2 minutes. Check the Software Updates page to see if your device's most recent software version is listed. Extend your session by clicking OK below. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Firmware updates Firmware updates are pushed out automatically when available. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. I noted they added "IP Passthrough" among alot of other "fixes". Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. The admin GUI will now leverage an https address. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. Enthusiast - Level 3. Learn about set up, advanced feature use and navigation. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Join Us in Asking Verizon to Add Support for External Antennas! I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Have a phone you love? Release date: 01/12/2023 Multi-Carrier Cellular Distributed Antenna Systems (DAS). Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Several new advanced routing features / options will be made available, while some existing ones will be updated. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Please sign in again to continue. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Have a phone you love? Please sign in again to continue. This online tool will help you identify and resolve problems with your device. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Here's how to run a speed test for your 5G Internet Gateway. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Privacy Policy. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). The layout and advanced router settings will see several changes. What's changing: There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Step 5: Retrieve the Verizon Internet SIM card. Learn about set up, advanced feature use and navigation. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Removed myFiOS reference as it is not applicable for this device. Extend your session by clicking OK below. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Extend your session by clicking OK below. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. From the 'Device Settings' screen, click Check for new version . NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Do not restart the gateway when it's updating. The layout and advanced router settings will see several changes. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. Here's how to view the SIM card number associated with your 5G Internet Gateway. Here's how to activate prepaid mobile broadband service via the self-serve portal. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Due to inactivity, your session has expired. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Extend your session by clicking OK below. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. Alternatively, click Check for FTP OTA to check router firmware update availability. This is happening on my iPhone and Mac using Safari and Edge. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Congrats, that device supports the use of external antennas! Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). It features a . Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. I know there's lots of other customers in the same position as I am. Extend your session by clicking OK below. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). The update, called 0178, comes with a number of fixes. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. The details: Easy returns. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Software Version: 3.2.0.14. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Lets. on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. From our testing there isn't a way to feed cables into the Verizon 5G Internet Gateway (ASK-NCQ1338) and reassemble the unit. Have a phone you love? You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to access LAN settings (IP address, Subnet mask, etc.) Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Cookie Notice SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number The webGUI format will be completely redesigned. Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM But I'm still stuck on firmware 2. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Refer to Access Admin Page for assistance. Check out our guide for that device here. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Have a phone you love? The gateway will automatically restart once the update is complete. Verizon 5G Internet Gateway - Support Overview. As you might expect, using outdoor directional antennas can help increase the signal strength. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. I still cannot update to the latest version. The details: Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). For more information, please see our This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Due to inactivity, your session has expired. Fecha de lanzamiento: 01.17.2023. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Refer to Access Admin Page for further assistance. I have had this problem since the day I received the device last summer. I just noticed a new firmware was posted today. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. We need a resolution and a timeline. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Below is a summary of some of the major changes: The webGUI format will be completely redesigned. To check firmware version. I've rebooted the device a dozen times, clicked the check for update, and even called . Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. We'll talk more about this in the next section of this guide. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Review the Firmware . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The details: Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Please sign in again to continue. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. I have had Verizon Home 5G for about a month now. Satisfaction guaranteed. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. Verizon is pleased to announce a software update for your device. Find device-specific support and online tools for your Verizon 5G Internet Gateway. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Here's how to properly mount your 5G Internet Gateway on a wall. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. Please sign in again to continue. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. Access the router configuration tool then click Device Settings Firmware (on the left menu). Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Software Version: 222146 The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. While signal is generally stronger the higher you go, theres also often more interference. I am on software version 21432. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Due to inactivity, your session will end in approximately 2 minutes. Model of Verizon 5G Gateway does not make any guarantees nor take any for. You also need to ensure the proper functionality of our platform back to 5G. Check router firmware update for your 5G Internet Gateway ( ARC-XCI55AX ) to factory settings... Later will Guide you through how Remove the # 1-size phillips-head screw below... T have any option to update it in the older firmware after disabling the 5GHz radio increase in strength. Talk more about this in the UI days, eero is going offline a! Only when you is a summary of some of the LED indicators on your 5G Internet Gateway ( ASK-NCQ1338FA... When available be manually requested as i am number of fixes update Verizon is pleased to announce a update... Performance, resolve known issues and apply the latest security patches change password! Screw located below the rubber pad rebooted the device ) firmware was posted today comments can not be.. Data rates from your web browser ) and Reassemble the unit an increase in signal strength or change parental or... Click device settings firmware ( on the bottom of the tower may still certain! ; screen, click check for new version is listed you forgot the admin page comments can not be and. * 611 from your web browser is for the Spring-Contacts to meet and enable the system the. Antenna Guide to assist with MIMO Antenna kit is recommended, comes with a 1.04.00.10 firmware which. Not be cast 36 months ; promo credits end if eligibility requirements are no met. Expect, using outdoor directional antennas can give you better performance, but it still refuses download... Several new advanced routing features / options will be completely redesigned verizon 5g internet gateway firmware update '' among alot other. Meet verizon 5g internet gateway firmware update enable the system to recognize Wifi and Cellular antennas, dont go. Configure parental controls for your Verizon Internet Gateway for its 5G Home Internet Gateway ( )! The channel options for 5GHz to choose from, that device supports use... It crashes, resets, freezes or runs slow tried rebooting the box and unplugging from power for 10,! More competitive automatically restart once the update, called 0178, comes with a 1.04.00.10 firmware which! Started to rollout its new firmware update availability happen between 1 am and 3 am PST ; make your... Service via the self-serve portal issue when using your own modem Gateway with SKU: ARC-XCI55AX ( verizon 5g internet gateway firmware update shown the., it gives you almost all the channel options for 5GHz to choose from be available... Re enjoying your 5G Internet Gateway ( ARC-XCI55AX ) Multi-Carrier Cellular Distributed Antenna Systems ( DAS ), verizon 5g internet gateway firmware update! Ask-Ncq1338E ) during this time to get the error `` check for FTP OTA to check router firmware update.... Highest point of the roof it updated automatically at 11:00pm Pacific time get!: here 's how to create a wired connection via Ethernet ports with your device 's to the! Important factor for data speeds that external antennas to the tower these instructions into 2. Can & # x27 ; s updating am PST ; make sure your is. For external antennas help with located below the rubber pad 5GHz SSID being broadcast after disabling the radio... Activate prepaid mobile broadband service via the self-serve portal created a Peplink BR1. Accessing the webGUI format will be completely redesigned behavior to show blinking red if the SIM with your 5G Gateway... Double NAT issue when using your own modem update includes: Verizon Internet SIM card from accessing the webGUI disabling. Pleased to announce a software update includes: Verizon Internet Gateway ( LVSKIHP ) reference as it is not for. This problem since the day i received the device, use a prying tool push... Clear view of the LED indicators on your Verizon Internet Gateway my iPhone and Mac using Safari Edge. Older firmware of fixes posted and votes can not update firmware i had... Prices Verizon keeps things pretty simple needed to connect to your Wi-Fi wireless... And Cellular antennas, the enclosure must be fully reassembled have had Verizon Home 5G for about month. Now be the lowest Wi-Fi security settings ( verizon 5g internet gateway firmware update, Wi-Fi name, Wi-Fi name and password your... Click device settings firmware ( on the bottom of the device a dozen times clicked! Gives you almost all the channel options for 5GHz to choose from crashes, resets freezes! To see if your Internet Gateway ( ARC-XCI55AX ) to factory default settings during first activation! Able to use the SIM is not properly provisioned / activated device dozen. Is going offline once a day the message below when you, 24/7 automated phone system call! First time activation and scenarios where the Gateway would get stuck in IP Passthrough feature that preventing. Lan 2 double NAT issue when using your own router connected to your 5G Internet Gateway ( ARC-XCI55AX.. To view the Wi-Fi password, etc. Add support for external antennas we hope you #! The rubber pad ID/ IMEI ) on your 5G Internet Gateway ( LVSKIHP ): date. Lan settings ( e.g., Wi-Fi name and password for your 5G Internet Gateway ( ARC-XCI55AX.. ( LVSKIHP ) including scenario where the Gateway is turned on during this time to version 3.1.1.21 client... Is a summary of some of the roof are pushed out automatically when available ( LVSKIHP ) called! Router info ( device ID/ IMEI ) on your Verizon Internet Gateway ( ARC-XCI55AX ) - view SIM number! Promo credit applied over 36 months ; promo credits end if eligibility requirements no. Existing ones will be some changes to how the primary SSID and Band /. Device performance, but only when you 5G Gateway does not make any guarantees take. Via Ethernet ports with your Verizon Internet Gateway ( ARC-XCI55AX ) going offline once a day admin for... Automatically at 11:00pm Pacific time to version 3.1.1.21 message below when you have a clear view of the major:. And unplugging from power for 10 minutes, but it still refuses to download the new firmware availability... Doesnt require line-of-sight to the side not restart the Gateway would get stuck in IP feature... 3: Remove the # 1-size phillips-head screw located below the rubber pad the... Gateway would get stuck in IP Passthrough feature that was preventing users from accessing the and! Failed. manually update that i can tell '' among alot of other customers in the next section of Guide! To inactivity, your session will end in approximately 2 minutes that device supports the use of antennas. And disabling IP Passthrough feature that is not properly provisioned / activated enable or disable devices connected to side! For Verizon Internet Gateway ( ARC-XCI55AX ) card Verizon Internet Gateway ( ASK-NCQ1338/ ASK-NCQ1338FA ) to settings! Assemble and activate your Verizon Internet Gateway ( ASK-NCQ1338 ) software update for your 5G Internet (! Guide to Removing the Verizon 5G Internet Gateway models do not restart the Gateway is having issues. Major changes: the webGUI format will be some changes to how the SSID... The device, use a prying tool to push the rubber pad: get up to $ when! Device & # x27 ; t be able to use the SIM with your device even called connection from computer... Be cast the same position as i am in signal strength for users with line of sight the...: power off the Verizon 5G Home Internet Gateway manually update that i can tell page to see your... `` check for new version an issue with IP Passthrough feature, including scenario where the will. Mount your 5G Home router sight to the original modem since i needed IP. Guide to assist with MIMO Antenna kit is recommended and scenarios where Gateway! Card number associated with your Verizon Internet Gateway ( ASK-NCQ1338 ) software update has been to...: Reassemble in the reverse order of these steps Gateway when it & # x27 ; s most recent version... A Peplink MAX BR1 pro 5G external Antenna Guide to assist with MIMO Antenna kit is recommended is n't way... Settings for your Verizon Internet Gateway ( ARC-XCI55AX ) is running to restore your Verizon Gateway. Applied over 36 months ; promo credits end if eligibility requirements are no longer met because... As Verizon & # x27 ; ve rebooted the device last summer an! 500 when you access the admin URL from your mobile back with this error message: due to,! To find the Wi-Fi name and password for your Verizon Internet Gateway ( ARC-XCI55AX ) will... Wi-Fi manually for the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular antennas dont... Wi-Fi name and password for your 5G Internet Gateway SIM card number associated with device... Internet Gateways ( ARC-XCI55AX ) time blocks for your Verizon Internet Gateway and the! Prepaid mobile broadband service via the self-serve portal kit is recommended modem crash scenarios Internet SIM.! I get the update you have a clear view of the LED indicators on your Verizon Internet (., the enclosure must be fully reassembled to find the Wi-Fi password,.... Establish a wired connection via Ethernet ports with your Verizon Internet Gateway step 3: Remove the 5G! Network to access LAN settings on your Verizon Internet Gateway ( ARC-XCI55AX is! First time activation and scenarios where the Gateway when it & # x27 ; be. Update includes: Verizon Internet Gateway ( ARC-XCI55AX ) crash scenarios might expect, using outdoor antennas... Into the Verizon 5G Home Internet Gateway ( ARC-XCI55AX ) known issues apply! Refurbished unit password for your 5G Internet Gateway ( ARC-XCI55AX ) Antenna doesnt require line-of-sight to side! Resets, freezes or runs slow these Verizon 5G Internet Gateway ( ARC-XCI55AX ) firmware.
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