Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. So I hung up. We can settle on this for $4,000.00 if it is paid within the next 5 business days. *All services may not be available at all locations. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. and it was the most ridiculous estimate I'd ever seen. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. These remediation people lied about raw sewage and then wanted to demolish my basement. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. This business is in an industry that may require professional licensing, bonding or registration. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. If the drain wasn't fully clear. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Snaked the line. Companies can ask for reviews via automatic invitations. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Average of 16 Customer Reviews. BBB is here to help. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. I would certainly use them again if I ever need anything. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Customers is satisfied. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. The work has a guarantee for 1 year. Thats nothing. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". When you are charging 863.57 you should at least stand behind your work for 41 days. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. So then finally on 1/25 I reached out to Veronica on my own. They are RUDE! Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Nearly 3.5 hours later (3:30 pm), still no service technician! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Second man came and said he could see dirt in the cleanout and the tank needed pumped. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I call insurance and tell them I don't want to file a claim. Tuesday they showed up and told us that the walls were still wet and then left. BBB reports on known marketplace practices. The second Rotor-rooter technician left. We will all post in all forums, just to give them the big middle finger. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer: John Cooke But is it better to hire one company over another when a customer needs one of the best home repair services? Copyright 2022 Consumers Unified LLC. They Saud he'd now arrive at 2pm. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Thinking I was being advised correctly I agreed to get the matter resolved. Livermore, CA location.. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. 2 and a half weeks later, the toilet is starting to back up again. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Dealing with them has been the worst experience of my life. We got another plumber to go out. Because of that, we were glued by the phone. Bill checked as commercial instead of Residential I had a kitchen sink drain that needed to be rodded because it was blocked. He did not have any equipment in tub or near it, the machine was never near to the toilet. That is the best I can do for you. 01/06/23. I could have the major parts delivered and paid the 1.6% on the lesser amount. I want a refund of $2,964.91 for the services I did not need. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Small bathroom was clear. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Right after the installation We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. The toilet was clogged the first day and not cleared by the first technician. Everything about this interaction felt robotic and not genuine. We value your privacy. I have not heard back. Reason For Call: Master BR toilet clogged up. Better Business Bureau: ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He really knew what he was doing. I called the local customer service office, and no supervisor or manager answered my call. Better Business Bureau: The 1st man that came out wanted to only give us a price for clean up. Water was visible in the opening, the threaded cap was six to eight inches away. I would definitely hire them again and I would recommend them to my friends and family. For your unit **. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I discussed the issue with the representative, and nothing was resolved. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Labor: $800+ We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Desired outcome: I call again, I'm told the tech or plumber will call me right back. The time is currently 10pm local time. Replacement would be about $1500 minus the $700 that you paid. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Full refund of $616.00 has been processed to credit card ending ****. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Service address: 35720 Hazelwood, Westland Michigan John Cooke. I have a clean out so it was easy access. There was no water remediation for this customer. I still don't know what the cause is or if he is coming back. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. We can fix your plumbing problem and clean up your water damage. Better Business Bureau: After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Customer Reviews are not used in the calculation of BBB Rating. As the time neared, I called to verify. Called for service to detect leak and no show 2 times and postpone appointments for over one week. It will take 3-4 hours they say. Highly recommend! And when we managed to turn them, the temperature could not be adjusted properly. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. we called customer with tech present, tech confirmed that the stains were already there previously. I was having a problem with sewer line back ups at the above property. Well, 2pm came & went. BS. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Some research on my part has indicated to me that mine is not an isolated case. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I find it impossible to believe that these people are not paying a scam company for reviews. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I'm sending a bill for my lost wages for the day. He and his helper explained everything they were going to do and got straight to work. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sign up to receive our free weekly newsletter. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. I am disappointed with the service that I received from them and I will never use this company again. They changed the sump pump and left Poo Poo water residue on the floor. Backed Up Sewer Line / Unethical Practices!!! After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Enjoy reading our tips and recommendations. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). He charged me $625! I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. **** ********** ***, **** ***** However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Is located, and roto rooter bbb complaints was resolved for my lost wages for the services i not. Of 23 February they were going to do and got straight to work behind your for! 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