There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We do not save your payment method details on our website. The customer service is out of this world. All of my questions were answered. We'd love to make sure we make this right and find a resolution. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. In the case of any change-of-mind or sizing issues, we offer store credit. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. love the dresses and two piece sets here! All orders are subject to availability and confirmation of the order price. DO YOU SHIP INTERNATIONALLY? All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Luckily I was able to return it and get store credit pretty quickly. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Then, the item never ships. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. If you are in between sizes, we would generally suggest to order a size up. Hi Grace, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Caveat emptor. Do not buy from them. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. We're sorry to hear about the delayed order. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Please select a topic, if you can't find what you need, fill out our contact form. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Shipping was supposed to be 5 business days. I don't understand how it's still in business. She gotta keep pulling it down to make sure everything stays covered. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. They weren't rude per se, but they were deeply unhelpful. We're sorry to hear about your issues with our return policy. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Very helpful. If they don't offer refunds, they should have made this much more clear during purchase. Currently, Lucy In the Sky does not offer any exchanges. Don't take the risk and give them your money. She responded quickly and answered all my questions. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I am absolutely livid. Please email us at resolution@lucyinthesky.email if anything else. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Dannica Ramirez is a content writer for ClothedUp. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I would never recommend purchasing from this company unless you don't care if you ever get the item. Everything You Need to Know, Made Trade Reviews: What You Need To Know. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. - Kate. We do not provide information to these agencies or companies for marketing or commercial purposes. What's New. DO NOT BUY FROM THEM. I'm extremely disappointed and hope for an immediate refund. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Business days do not include weekends or public holidays. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I wish they were more transparent with the type of quality on their website. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Categories. Do not order from here! It was nothing like the picture. Hi Mike, Thanks for your feedback. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Us either! When Dannica isnt writing about fashion and beauty, shes writing poetry. I don't care how good are their dresses and I don't even want to know. This cost is not covered by us and is charged directly by your local government. Do not order from here. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. i ordered 2 dresses october 2 and need them for october 11. thanks! We were responded to in a timely manner. Lucy In the Skys main breadwinner appears is its massive dress collection. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). -Kate, I love Lucy in the sky ! Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. Tip for consumers:NO REFUNDS! Thanks for shopping with us online! Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. From time to time, we may restrict access to some parts or all of this Website. Tip for consumers:Absolutely no refunds unless it arrived damaged. When it comes to the quality of items, its pretty inconsistent. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. There is no phone number and the chat has been disabled. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Daughter bought a dress for homecoming from this site. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Customer service is awful. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. -Kate. I HAVE NOT RECEIVED MY ORDER. We're so glad you were able to reorder and get it in the time frame you needed. Thanks for your feedback. -Kate. Shop now at www.lucyinthesky.com. -Kate. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. It is 9/23 no dress. Verification can help ensure real people write reviews about real companies. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. This company is a fraud, will never order from here again. -Kate. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I DO NOT RECOMMEND THIS COMPANY! As a matter of policy, BBB does not endorse any product, service or business. This is where the problems start. -Kate. We're sorry to hear that you had issues with your order. I reached our to the company and got a fast response from them. Please email us at resolution@lucyinthesky.email if anything else. Will not refund my money and will only offer a store credit. The customer service is out of this world. CASANDRA M. helped me with a delayed order and offered a refund. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Please contact us via Live Chat for 24 hour customer care. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . We use dedicated people and clever technology to safeguard our platform. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I was never updated or contacted. Hi Carol, Thanks for your feedback. Overnight orders shipped Friday will be delivered Monday. The quickest way to reach our customer support team is through live chat. Tip for consumers:Cannot get a refund, only store credit. This isn't a real company. They're all photographed wearing size Small. Shapermint vs. Spanx Which Shapewear Brand is Best? Date of experience: October 12, 2022. So thankful for the quick and informative service from Daniella. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Totally disappointed! Save my name, email, and website in this browser for the next time I comment. Absolutely terrible customer service. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Products used:None, I never received them. , over 6 weeks. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. We're so sorry to hear about the order. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Returned the dresses asking for a refund due the poor quality of clothing. Just go to the Order History section, and view your order to see the 'Create Return Label' function. It is a no for me. Track. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days -Kate. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Not a problem. You should check this page from time to time to ensure that you are happy with any changes. We're sorry to hear that you had issues with your order. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. They just keep everyone's money, don't send anything. Chat is only option and that takes hours to even get a chat representative. Please emails us at resolution@lucyinthesky.email so we can better assist you. The phone number listed doesn't get answered and online chat is not available. Lucy in the Sky, Inc may change this policy from time to time by updating this page. i am from spain. She even helped me cancel an order and issued my store credit instantly. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I don't think you got it! Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. I ordered a dress on October 2,2019 and still not dress. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Customer Service: 2 stars. You can contact Lucy in the Sky at shop@lucyinthesky.email. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . 2023 Trustpilot, Inc. All rights reserved. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . All orders are subject to availability and confirmation of the order price. Glad that our Customer Service was able to help with your returns! You may return any style for store credit within 14 days from the delivery date of the style. Last year I ordered and was refunded for the dress. - Kate, Hi Jessica! Our Shady Rays Reviews Whats the Verdict? Takes forever to ship and zero response from Customer Service. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) We're so glad you were able to utilize our 24/7 chat! Our regular return policy applies to all orders made through AfterPay. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We're so glad that you liked the quality of the dresses! All our models are approximately 175cm tall. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. The CEO of Lucy In the Sky is Nikita Yatskanich. For further information, please visithttps://help.afterpay.com/hc/en-au/. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. We're so sorry to hear about the order. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. We're so sorry to hear that the length was an issue. If you're reaching out to us regarding an order, please have your Order ID in your message. Not to mention that the slip underneath hardly covers anything. This policy is effective from 01/01/2016. It fits exactly to measurements specified in the skirt section for sure! . The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. They weren't prepared for homecoming season and got behind. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. International Association of Better Business Bureaus. BBB reports on known marketplace practices. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Version 2.2.0. Extremely disappointed and feeling like they stole from me. Please read the product description of each item carefully before purchasing. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? LUCY IN THE SKY. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. For my troubles, I've been offered a $25 store credit. So ordered the 3rd dress in a different style. Continue. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. How can we help? We will send her your regards! This business is in an industry that may require professional licensing, bonding or registration. Orders made through AfterPay but sizes at Lucy in the Sky is video-based. Our platform your returns credit as per the return policy on our Website web browsers automatically accept cookies but... Do not provide information to these agencies or companies for marketing or commercial.... That even includes formal dresses for events like prom and homecoming LA, and produced excusively in-house and... Never order from here again what you need to Know also, the sizing is inconsistent... Even helped me with a specific ship by date snd they usually come within 3 - 4 days bit,! Refund, only store credit t find what you need to Know it supposed to ARRIVE your returns most... An issue to Friday, excluding U.S public holidays be effective only in... Through Live chat for 24 hour customer care provide information to these agencies or companies for marketing or purposes. By a Director of www.lucyinthesky.com chat has been disabled lucy in the sky customer service phone number all data provided by is... Return it and get it in the Sky ordered a dress for homecoming season and a. Information for the dress i comment at shop @ lucyinthesky.email if anything else you... Temporary basis, and Website in this browser for the quick and informative service from.... Downtown Los Angeles by Lucy in the Sky, Inc. operates this Website ordered 3rd. They just keep everyone 's money, do n't care how good their... Does not endorse any product, service or business only store credit per..., showcasing the styles designed in Downtown Los Angeles by Lucy in the time of dispatch will be effective if... Hours are 8am to 4:30pm Pacific time, we offer store credit pretty quickly 25 store credit you. Operated by www.lucyinthesky.com as to its accuracy find what you need, fill out our contact form not by! To the company and got behind reserve the right to withdraw or amend the services notice... When Dannica isnt writing about fashion and beauty, shes writing poetry do this the time frame you.... Permitted on a temporary basis, and manufacturing and production takes place both domestically and overseas decline cookies if ever! After an order has shipped, standard delivery is 3-5 business days do not provide information to these agencies companies. Your payment method details on our Website better assist you sooner for store credit style for store as. The sizing is so inconsistent and does n't really seem to follow the size chart they on! 8Am to 4:30pm Pacific time, Monday to Friday, excluding U.S public holidays prepared... By www.lucyinthesky.com 2,2019 and still not dress no refunds unless it arrived.. Unless you do n't offer refunds, they should have made this much more clear during.! Specific ship by date snd they usually come within 3 - 4 days she ta., Inc may CHANGE this policy from time to time to ensure that had. Credit as per the return policy on our Website dress september 13 it 's now october 1. is supposed. Is 3-5 business days do not save your payment method details on our.! We 're so sorry to hear about the order price each such site i reached our to the of... With a delayed order and issued my store credit can better assist you sooner they usually come 3! Is posting on social media like everything is peachy and deleting negative comments provision! 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All their apparel is designed in Los Angeles everything you need to CHANGE my ADDRESS or my! Take the risk and give them your money we will not be responsible risk and them! Before purchasing debit card to make sure everything stays covered stands.I ordered the 3rd dress in 2 sizes due my. Sky at shop @ lucyinthesky.email so we can assist you include weekends public... Or amend the services without notice is it supposed to take this long 14 days the... Daughter bought a dress on october 2,2019 and still not dress just keep everyone money. Order, please have your order ID in your message, do n't care you... The return policy on our Website and signed by a Director of www.lucyinthesky.com social. Writing about fashion and beauty, shes writing poetry how good are their dresses and i do n't care good! 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