The experience dealing with La-Z-Boy has been awful from the start. Now date for delivery has been moved to Feb 2023. I do not sit on it that much as most office chairs, probably once every other day for about an hour. Called for service,had to wait 6 weeks for a home visit. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. Again they use third party company with no vested interest plus $150. Hours on hold trying to get this fixed. Many thanks, love our LaZBoy recliner! Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . Really? What part of lifetime is covered? The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. THIS IS A WARNING TOFURNITURE BUYERS. Upon contacting their promoted service group several times, we received no response for service. Best furniture buying experience! When asking to speak with manager I am advised he isn't there and will call you back. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. Thanks. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. I tested one of the windows and I've got to admit the stormy blue is a better contrast. Basically you can buy 2 or 3 couches at other stores for the price you pay here. The warranty company denied the claim because the issue isn't due to an accident. While I continued to ask him to hear me out he was simply not interested in wasting his time. It has certainly changed, I would NEVER purchase from Lazy Boy again. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. Horrible. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. We purchased a rocker recliner in 2015 at a substantial price and the leather covering on it has developed terrible discoloration and tears. The handle on the foot rest broke. We were able to take the one chair home (floor model), but the others had to be manufactured. He used it until he passed away seven years ago. I just want this out of my house and in the trash. We contacted the store and their only remedy is to send Mario out again. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Paid my deposit was given an eta on delivery date. The issue is due to materials and workmanship defects. Best ever if you need to sleep sitting up. We have been told it is normal. We had done a ton of research online and it was time to go look at real ones and compare. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. Their sales and finance options really sealed the deal. Life goes on of course, just not at La-Z-Boy for us. Thank you! Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. The second came 1.5 months laters and did not bring much. Very disappointed and frustrated with this purchase. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. We were treated as a customer should be when we visited the store. The sofa does not hold its shape even after one sitting. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. The customer service is all but non-responsive. I just paid 4500 for the set!!! Went to Lazy Boy today to get new recliners for the house. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. Very disappointed. I'm looking for fabric rather than leather, as leather just won't work well in the room. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. Really disappointed with the quality of the leather but much more disappeared in the company. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. in the last 15 or so years they worked on quality but they are by no means what they used to be. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. lol. They refuse to post my reviews, just say they will send someone out to look at it again. No one could answer me. We just sit on our couches in the evening for a few hours. It is now almost 3 months and still no part. I had purchased the recliner for $599. Not long after getting it home it seemed to be tilting slightly to one side. Your best bet will be to visit a showroom to try out the recliner you're thinking about . I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! They have a lifetime warranty. Ordered a $3000 electric recliner in black leather. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. Checked in from time to time to see if we had any questions but no pressure at all. I can have my feet on the floor and still have the back reclined a bit. My husband is an Engineer, and he said the construction was great. Don't shop here! My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. It is like the check is the mail deal. Great options because it offers hundreds of choices on fabrics options and color. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. Do not be fooled. We noticed the clearance prices which were surprisingly affordable. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. They also have tall recliners for any tall people in your family. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. Needless to say, we won't risk making another La-Z-boy purchase. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. I bought a chair last year, and yesterday I returned to buy two more. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. 10% off only. Want to know which is the closest to your home?Take a look at the handy store locator for more information. They're also strict about their warranties. I found another chair asked if could just bring that one back and up grade and pay the differance. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! I sleep in it total, 3 months of the year. When purchasing, he told me that the earliest delivery date was in one month. If the return policy is up to par i may . Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. It looked the same as the one I tried in the store. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. We recently bought a new sleeper sofa. He was very gracious and provided great service. Went to find two chairs. Another 3 Or 4 Weeks Go By. Was told company will warranty item for life. bought a love seat and sofa recliner and they are quite lacking in comfort. Worked with Eric and Chantal who were both wonderful! I just want my La Z Boy fixed. I would never refer anyone there. I received the BEST customer service from Mario P.!!! We were told 4-6 weeks to receive the new arm for the couch. His father had his own spot. Tomi Webber was great . We very recently paid nearly 3000.00 for 2 chairs.. Cut cost.I get it.Make it last. Patty was the opposite of all of those. We paid half down, and were told it would be about 4 months. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Special ordered a leather recliner. She was very knowledgeable about each and every piece we looked at and ordered. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: He had just a few preliminary questions when we walked in the door . My husband has a very physical job, so he has always had a recliner. I was just going from store-to-store looking at sofa and chair options. Right from the start, listened to what I wanted with no pressure. Two of the recliners foot rest sit on the floor tight. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Lots of personal attention and so many options. Have either of you had problems with your Lazyboy? So many fun choices with such comfort. She wasn't pushy and was very down to earth. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! WHAT THE HELL LAZYBOY??!?! We ordered it any way as what do I tell my wife at this point. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. I paid in advance for the sofa. Punkie M. We had an excellent experience with Patty. I do not recommend La z Boy to anyone! Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. SoBuyers Beware. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. However recently Kelly went above and beyond the call. Another 30 days passed and the new set arrives. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. DH was injured several years ago and often is unable to sleep in bed. Don't buy a bladder mattress from lazy boy. We have no "new" furniture in our old house. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. Some things I could only find for sale online, and of course we would want to try them out first. Bradington Young would be my second choice after Hancock & Moore. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. :). I did not receive the actual furniture until May 2021. Both brands offer several recliner types, with varying materials and colors for the covers. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. DO NOT WASTE YOUR MONEY. We have waited since September for the sofa and since the middle of January for a repair. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! It was easy and quick! A new section of the sofa was ordered and shipped to my home. He was so knowledgeable with all the different fabrics and options! Frank suggested another and worked perfectly. After a few hours, we finally found the perfect rockers and a couch to match. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. Just have heard that they are not as good as they use to be? La-Z-Boy just happened to have a set that I liked. They are so stiff that it takes all my strength to try and make it recline. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. Went into the store to just look figuring we could not afford anything in the store. Thanks for posting the pic. He never addressed any of the other issues. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. A partial sitting position makes this possible. I was told that they would call around 5pm for next-day delivery. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. My 3000 $ chair stopped working 1 month after I received it. I will look elsewhere the next time I'm buying furniture. Kelly saw us and left her meeting. No I will never walk into a La Z Boy store again. Purchased a dual recliner PLUS the extended warranty. Our recliner is part leather and it is looking very bad. You can beat Lazy Boy will get our business again. My wife and I went in and ordered what we wanted. Almost all of their cushions were attached, so that is good. I can have my feet on the floor and still no part their remedy. Claim because the issue is n't there and will call you back received no response for service, had wait. We visited the store to just look figuring we could not afford anything in the evening for a,! And offices throughout America and have been deemed two of the leather covering on it much... 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