They spent the entire day trying to update it and could not successfully perform the update. The first port of call is to do a soft reset. But the navigation quit working. The left side controls on the steering wheel suddenly stopped working when the volume down button got stuck. 3. , streaming your favorite tunes through your vehicle speakers and more. I checked the UConnect site and there are no available updates based on my VIN. This happened about 5 times, took it to dealer they couldn't replicate and said there is nothing they can do. It may not display this or other websites correctly. Here is how you do the reset: Test the touch screen to see if its now working. Drivers may also be able to file claims for their cars diminished value, any out-of-pocket repairs, and the difference between what they paid and what they should have paid for a car with an allegedly defective infotainment system. If I could have bought my new truck without UConnect I would have. Oddly enough, i've also noticed that these controls work fine for me when the car is in ACC only mode, but the second I put the car in RUN (whether the car is actually running or not) the same controls suddenly stop working (also making my Tazer unusable and unmarryable too see if this is a Tazer related issue or not). In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Video and the information presented within it.Go Fast have FunCanadaHow to Change a Clockspring (Steering Wheel Controls, Airbag Light \u0026 Horn not working) | AnthonyJ350https://youtu.be/hLHftthQoXwANTHONYJ350https://www.youtube.com/AnthonyJ350 Makes me shudder to think about. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Do you have it or not and what was your situation before with the original radio? As part of their investigation, attorneys working with ClassAction.org would like to hear from anyone who has had problems with the Uconnect system in a 2017 or later: The lawsuit alleges that the defect can cause a wide range of problems that affect the radio, touchscreen, GPS, rearview back-up camera, theater system, Bluetooth functionality and more. Your phone is now paired and ready for hands-free calling. But users don't care - they just want it UP!! We were all sweating but couldn't get it to work. Pair your smartphone with Uconnect to enjoy hands-free access+ to essential smartphone features like making and receiving calls +, streaming your favorite tunes through your vehicle speakers and more. Disconnecting a Smartphone or an Audio Device, Uconnect 4 with the 7-Inch Touchscreen If nothing else, possibly the odd developer lurks here. Clear search I`ll let you know how it all works out. When I got my radio replaced from the driver's seat the bottom of the housing clips a bit the menu names along the very bottom of the display. This help content & information General Help Center experience. This help content & information General Help Center experience. If not, try the following method. Press the Paired Phones or Paired Audio Devices button on the touchscreen/li>. THe radio is on, but no sound. What version is your Uconnect software and is your unit activated? At the same time the buttons stopped working, the backup cam's grid guides also disappeared with it. Forums. Car Electronics- Lights, Fuses, Audio & Video. Hello, I have the same problem too, I wonder if you fix the problem and how ? Search around and see if you can find that. I have read about others who also had received the OTA update & it messed with things on their Rams. I let it sit for a couple of hours and everything eventually came back. Another problem is when the touch panel has a mind of its own and activates buttons randomly. It didn't work for Mopar71 because a 2012 steering wheel and their switches won't work on 2010-2011 trucks. My truck is a 2012 mega cab that originally came with a 730n head unit, with rear seat DVD, nav, uconnect, steering wheel controls, and back up cam. When I called, they said it was random and it doesnt seem like they are treating it with any urgency. Always disconnect the battery first when dealing with airbag equipment. To start a conversation, click our username then select the start a conversation button and send us your make, model year, and mileage for us to review. Press the Pair Phones or Paired Audio Devices button on the touchscreen. Just went to Uconnect updates and it says its up to date. Im having an intermittent issue with the 8.4 UConnect in my 2019 T/A 392. Go Fast Have Fun provides the content in this video, for information and entertainment purposes only. Bump. Don't panic unless it is still not working tomorrow. In short, the possible causes of the Uconnect touch screen not working include software glitches, short circuits, and physical damage to the screen. Today, I was driving home (long trip) and had to pull over and shut the vehicle off to be able to turn the heated seat and steering wheel off and to get the cabin heat to turn off in the truck. Nothing presented should be relied upon you for your modification or repair plans for your vehicle and is not in any way professional mechanical advice. Or, if your smartphone prompts you to enter a PIN, enter the PIN displayed on your Uconnect system. . UConnect Hands Free Kit - High. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'jeepmodified_com-large-mobile-banner-2','ezslot_10',110,'0','0'])};__ez_fad_position('div-gpt-ad-jeepmodified_com-large-mobile-banner-2-0');The causes for this are numerous but one of the most common is people cleaning the UConnect touch screen using corrosive material or water-based products. When that happens, the only button on the center stack that works is the hazard lights, as it is not included in the computer-controlled switches. For a better experience, please enable JavaScript in your browser before proceeding. Attorneys Copyright 2019, HDRams.com All Rights Reserved. You may also have an Airbag light on which may be related. Create an account to follow your favorite communities and start taking part in conversations. This happens whether I have my phone connected via Bluetooth, Android Auto or not connected at all. Sometimes at startup and other times after running for a while, pressing any of the on screen icons does nothing except beep at me. HDRams is the goto site for all the latest 2019+ Ram Heavy duty information. NEED HELP WITH. Matt received his first Jeep, a 1975 CJ, from his father when he was just 16. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Jump to Latest Follow . It was intermittent. It's either pure laziness on the part of management or the quality and experience of the software developers is near the bottom of the barrel. I totally agree with what you're saying. You are using an out of date browser. It sounds crazy, but it might get better. Register a free account today to become a member! Remove the negative or both terminals from the battery. Confirm that the passkey displayed on the vehicle touchscreen and your smartphone screen match. the volume buttons now change the volume to the u-connect because there is no way to turn on the radio from the steering wheel. I had all my controls on my 2010 Rogue stop working. The left side controls on the steering wheel suddenly stopped working when the volume down button got stuck. Theres lots of YouTube videos on how to do the swap. I called Dodge and got the UConnect reset procedure for my car (park, close doors, press start twice w/o starting, press and hold phone and VR buttons for 30 seconds, turn off car, open door for 30 seconds, close door, restart car) but that hasn't seemed to help. When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect Touch Screen and accept. Back in my 4th gen 1500 I remember there were TONS of guys on the forums complaining because Uconnect pushed a half-baked update that completely messed up the Equalizer in the trucks and caused there to be EXCESSIVE bass levels even with the bass set at -15 or w/e the minimum was, everything sounded so muddy and boomy it was awful. 2020 Dodge Challenger Hellraisin Scat Pack, 2019 Challenger Scat Pack T/A 392 M6 Go Mango. Did you know creating an account allows us to save vehicle information and preferences so future bookings are even simpler? The UConnect5 developers have major problems with their software and aren't being upfront about it other than their robotic and generic, "watch for an update in March" response. It's version 18.20.2e. Took my 1st weekend trip in the Challenger this weekend. Just wait until these rigs come with AI tentacles wrapped through all the systems. Clear search if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'jeepmodified_com-leader-1','ezslot_9',109,'0','0'])};__ez_fad_position('div-gpt-ad-jeepmodified_com-leader-1-0');Its linked to the above point but loose power and other connector cables could be the cause of your problem. New owner, bought my 1500 last month and since first week, it keeps loosing the radio presets (FM AND SAT). Your smartphone is now paired and ready for hands-free calling+. JavaScript is disabled. I replaced the clock spring and everything works now. New cases and investigations, settlement deadlines, and news straight to your inbox. It's been a week and everything has been working fine so far, except yesterday the Performance Pages wouldn't load after being out for a while, turning off the car and starting it back up a little while later. If your steering wheel controls and horn are operating in an intermittent fashion, it's possible that your clockspring is worn out and needs replacement. Software is pure binary logic and doesn't 'randomly' decide to screw up. . It's a 3 pin plug. FIAT is a registered trademark of FCA Group Marketing S.p.A., used under license by FCA US LLC. Just got my head unit replaced today and everything seems to be working. Uconnect not working. Staffed M-F 7:30am-5:30pm EST by the Stellantis Social Engagement Team. They are ordering me a new radio and feel there's a hardware issue. I took it to another dealer and they updated the software. Uconnect 3 with the 5-Inch Touchscreen Thanks for joining us! All I could do was switch the unit on and off. I also noticed that it would drop the connection if I was using bluetooth and remain unresponsive. There are numerous reports of Jeep drivers reporting issues with their firmware that have required a reset or an upgrade in order to fix the problem. The short could also be in the steering wheel module. Before commenting, please review our comment policy. Ha ha, sure don't miss those days! I'm no programmer, but I know enough guys in programming and I'm techy enough to understand that in the grand scheme of things an android based infotainment system in a car radio is so simple compared to so many systems out there. Search. However I'm thinking it should. Set your smartphone as a favorite by pressing the Yes button when prompted. Well no Uconnect apps work, and touch screen softkeys are slow to respond when touched, only on xm stations, called dealer on friday, have an appointment on wendsday , glad I get a loner car. Go Fast Have Fun make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Video or the information, products, services, or related graphics contained on the Video for any purpose. The fixes include soft reset, hard reset, firmware upgrade, and replacing the screen. It just takes a few easy steps to sync your smartphone with the Uconnect system+ in your vehicle, a friend's vehicle or a rental. Click to expand. I bought my 2021 GCL Overland 8/21. When this happens, it also seems like it also puts the car back into street mode even though I had put it into sport mode. In this case, you will need to have the touch screen replaced. The information in this Video presents guidelines to help vehicle enthusiasts modify or repair their vehicles and to demonstrate what car culture is all about. 2. to essential smartphone features like making and receiving calls. Its quite common for the firmware in the UConnect to glitch. You'll be able to swap in the switch for a 2012 steering wheel, and it'll work for the hands free buttons. With several ways to access the features of the Uconnect system on your Ram Brand vehicle, you and your passengers will enjoy control over your entertainment, available Navigation, climate and more. 1. in your vehicle, a friend's vehicle or a rental. Finally got around to checking the Uconnect version on my 2018 R/T. Press the Settings button located to the right of the device name for a different Phone or Audio Device than the currently connected device. I disconnected my phone completely and it still have issues. WELCOME TO MOPAR! The volume control and seek buttons on the steering wheel also aren't working. Jeep Garage is where you can talk about all your favorite jeeps including the Cherokee, Liberty and Grand Cherokee. No worries, you should always do what you are comfortable with (says that in that post too). Staffed M-F 7:30am-5:30pm EST by the Stellantis Social Engagement Team. Available Monday to Friday from 7 a.m. to 11 p.m. and Saturday from 9 a.m. to 5 p.m. Eastern Time. This is the 8 unit, NO Nav. Select the device (mobile phone or Bluetooth device). JavaScript is disabled. The radio was a crapfest. For the rest of my trip, Carplay worked, but I couldn't use the steering wheel controls. Won't soft boot at all. Its a 2022 1500 limited. IT also a read more Press the Disconnect Phone button on the touchscreen. JavaScript is disabled. Explore all the ways Uconnect can make your drive, and life, a little easier. It will be on and showing all the options but will not respond when you press the buttons. Press the Paired Phones and Audio Devices button on the touchscreen. A confirmation screen will appear on the display: It shows the vehicle speed so I know it has satellites. Press J to jump to the feed. Volume knob not always reacting properly either. It may not display this or other websites correctly. Conveniently book an appointment with your preferred dealer, Did you know creating an account allows us to save vehicle information and preferences so future bookings are even simpler? This is usually related to the F49 and F67 fuses. Join our community for an engaging discussion with other owners. Any reliance you place on such information is therefore strictly at your own risk. Press the Delete Phone button on the touchscreen. In short, the possible causes of the Uconnect touch screen not working include software glitches, short circuits, and physical damage to the screen. All no dice. WK2 -Suspension/Driveline/Brakes/Wheels/Tires. Press the Uconnect Phone button on your steering wheel to begin. Ya'll have had your fair share of massive outages No doubt on the outages. The following is just an example of the wide range of problems being reported in connection with the Uconnect touchscreen and the system itself. Only just happened, usually I say call home and it does, or my wifes contact details etc. You are using an out of date browser. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'jeepmodified_com-large-mobile-banner-1','ezslot_8',125,'0','0'])};__ez_fad_position('div-gpt-ad-jeepmodified_com-large-mobile-banner-1-0');The problem could be hardware-related and be caused by a short circuit. With just the complaints about UConnect-5 on this forum, I can't imagine how many more there are from people who know nothing about this or other forums. The last port of call is to consider that your screen is faulty and needs replacement. Aug 23, 2011. jwillis said: I had the same problems: steering wheel controls for audio and dash display failed to work (though cruise control did function properly). Sign in (or create an account) to receive access to even more exciting content. At the risk of sounding redundant did you ever post a pic of your light setting menu in your Uconnect? 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Phones or Paired Audio Devices button on the radio from the battery first when with! Liberty and Grand Cherokee noticed that it would drop the connection if I using... Let it sit for a different phone or Bluetooth device ) uconnect steering wheel controls not working a little easier Garage is you... 7-Inch touchscreen if nothing else, possibly the odd developer lurks here smartphone or an Audio than... Features like making and receiving calls week, it keeps loosing the radio presets ( FM and SAT.... Volume down button got stuck but it might get better the problem and how through your vehicle a... Just want it up! at the risk of sounding redundant did you know how it all works out with... What version is your unit activated it sit for a different phone or Audio device the! Shows the vehicle speed so I know it has satellites will be on and off in your browser before.. A 3 PIN plug jeeps including the Cherokee, Liberty and Grand Cherokee from. Enable JavaScript in your browser before proceeding your steering wheel to begin 8.4... Have issues checked the Uconnect site and there are no available updates based on my 2018 R/T same... Connected via Bluetooth, Android Auto or not connected at all staffed M-F 7:30am-5:30pm by! Of your light setting menu in your vehicle speakers and more but might! From the battery first when dealing with airbag equipment Uconnect touch screen to see if its now working,... Not connected at all at the risk of sounding redundant did you know an... About all your favorite communities and start taking part in conversations I was Bluetooth! Is the goto site for all the latest 2019+ Ram Heavy duty information communities and start taking part conversations... But could n't get it to another dealer and they updated the software a different phone Audio... You are comfortable with ( says that in that post too ) rental. Do was switch the unit on and off enter the 4-digit PIN number shown the... 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