conduent work from home tech support

This includes a high school diploma or GED, be able to pass a criminal background check, be able to type at least 25 words per minute, be fluent in English and be able to both write and speak it, and have strong customer service skills. In this book, you'll find links to 300 companies offering different types of non-phone work at home jobs, including: Each job listing also has a short summary with any relevant information I can find (pay, what countries it may be open to, etc.). . Human-centered design enables organizations to clarify or reframe the real issues at hand, and it puts the human who traditionally has been at the endpoint of a transaction first. According to Gartner research, 70% of customer service and support agents prefer to work at home. SupportNinja is a new kind of BPO. Excellent communication skills, both written and verbal. Employees can also take advantage of company discounts to local restaurants, gyms, for cell phone service, auto, travel, international theme parks and more. Its why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. You will also transcribe routine pre-coded and alphanumeric data from source documents and/or an automated phone system. KEY NOT FOUND: ei.filter.lock-cta.message. Create an account to follow your favorite communities and start taking part in conversations. Assisting in troubleshooting issues on web-based systems. Lets briefly break down each of the three core elements: A blended model of telework and in-office work expands an organizations labor pool globally. Employers should leverage a strategic rewards package for a competitive advantage in a tight labor market, one that demonstrates a great employee experience (EX), a supportive culture. Researched & Written by Tess Guenthner on the FlexJobs Team. Per Hour (Employer est. So far its looking promising! Companies and governments today face rising expectations from the people they serve, whether consumers, commuters, patients, customers, employees or citizens. It is only $5! Hi , Ive applied for a few positions at Conduent yesterday someone contacted me and told me that I would be getting a email offer letter and i9 to fill out. This last one is crucial for anyone who wants to be able to work remotely or from their home. from home and maximize your time by unplugging at the end of your work day. In addition to a challenging career and . You can also just go to the application page on Conduents site and create an account. At Conduent, we used our proprietary virtual assistant technology to develop a custom return to workplace app that associates used each day to assess and self-report their own fitness to work. Organizations with a mindset of continuous innovation and improvement are in the best possible position to build the most effective WAH infrastructure for both customer service delivery and employee satisfaction and success. But to prove you're who you are you have to go to a place of their choosing to upload your information for an i9 this includes a social security card and state ID or a passport. Go to their website, make a profile, and apply to "Work from Home - Remote US." This is particularly problematic for call center or customer support employees because the person on the other end of the line needs to be able to hear you and trust that you are working to help them. That same research shows that these employees wish to continue working from home in some capacity once the pandemic is long over. Training is paid, and sometimes new hires stay in hotels while they train rather than commute back and forth. Global Work-from-Home Experience Survey. Go to their website, make a profile, and apply to "Work from Home - Remote US." I tailored my resume to the CS/Tech support role. Some requirements are different than the others. Studies show that fillinghourly positionshas been a particular challenge with business leaders across industries scratching their heads to find the right set of recruitment strategies and employment options to attract and retain qualified talent. But if you are looking to work remotely, rather than at a specific Conduent location, there is a specific list for you to choose from. Read Our Intellizoom Reviews, Get Paid to Take Pictures for Insurance Companies, 5 Work From Home Help Desk Jobs That You Can Start Today, Interested in Autos? Starting pay rate is $14.00 an hour - after training the pay increases to $15.00 an hour! Its recommended that you have a quiet and distraction-free workspace that will allow you to meet the requirements of working remotely during your scheduled shift. If youre on the hunt for a steady, full-time remote job, apply here for the Tier 1 Tech Support Customer Service position. It was formed in 2017 as a divestiture from Xerox. WFH contact center roles are nothing new, but the pandemic contributed to many organizations shifting more of their workers to this construct by necessity. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The customer service representative is the first point of contact for many clients who need help solving a technical issue. All this may sound academic, but practically speaking there are lots of ways to measure the impact of human-centricity, both internally and externally. With borders reopening, companies have been weighing the pros and cons of transitioning to a hybrid workplace modelone that combines remote and in-office work. You fill out paperwork the typical kind but all online. They would be sending their own equipment for me to use so I wouldn't be using my own personal equipment and would be have someone help me ensure its set up. . UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company s common stock is a balanced growth and income investment. Affiliate commissions help us with the operating and running costs of the blog. Conduent is also looking more for people who want to learn and grow in a career and not just put time into a job. The Data Entry Associate will focus on enhancing the relationship with Conduents clients by providing administrative support to business operations. I've been working with them since the beginning of October and quitting pretty soon actually. You may also . There are some basics you will need, like an up to date computer, a head set, phone line, reliable internet and a quiet place to work. Looking for a stable work from home job that offers benefits? For the customer service role, youll need to complete virtual training on a fixed schedule for 6 weeks. You will work directly with the General Manager, Senior. At your 90-day mark of continuous employment you are eligible for a $250 bonus, At your 180-day mark of continuous employment you are eligible for a $250 bonus, Have a High School Diploma, or equivalent, Be able to successfully pass a criminal background check, Have at least six months of customer service experience, Preferably, have previous Contact Center and/or work from home experience, Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred, Be able to work independently with discipline and motivation to succeed in a virtual environment, Have excellent English written and verbal communication skills, Be courteous and friendly with high degree of professionalism, Live in one of the following statesAL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY, $13.50 per hour plus incentive and bonus programs, Health Benefits for you and your family, including medical, dental, vision, Ability to develop your skills and grow your career, An opportunity to work for a company passionate about helping people. Know Your Worth. It is not clear whether training will be provided or required for the Temporary Data Entry Associate position, but given the location requirement you will be near a Conduent office to receive further assistance and guidance if you need it. Currently, Conduent is hiring for two full-time remote job positions, including a Temporary Data Entry Associate as well as a Tier 1 Tech Support Customer Service Representative. Also Check Out:Easy Content Moderation Jobs that You Can Start Quickly from Home. Conduent offers comprehensive healthcare coverage with flexible options for FSA and HSA benefits. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The company provides work-from-home opportunities to people from all over the world. Transaction Processing & Document Management, Labor, Workforce & General Government Solutions, Finance, Accounting, and Procurement Services, {{comment.user.first_name}} {{comment.user.last_name}}, {{answer.user.first_name}} {{answer.user.last_name}}, Are you a problem solver who can patiently listen to, understand, and address complex customer issues, Have strong people skills to build a genuine connection with a customer, Can navigate multiple applications and research solutions with ease, Love helping people and guiding them to the best solution for their issue, Want to work with one of the worlds most recognized brands, Provide calm conflict resolution and problem resolution for frustrated customers, Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers, Can commit to 100% attendance for three weeks of paid training. Conduent works as a global BPO (Business Process Outsourcing) provider. The pay rate is $8 to $17 an hour depending upon the position. But to engage the best talent, organizations also must reimagine their workforce and workplace models. Working on providing technical support related to web-based systems to internal teams. During the pandemic, Conduent increased its use of analytics (including sentiment analysis) to evaluate customer satisfaction (CSAT) drivers and opportunities to reduce customer complaints. Conduent will not ask you purchase equipment to start working. You must have a hard internet connection (no wifi). This is why when you are on call for Conduent, it is recommended that you approach it like any other job and make a routine that allows you to balance work and home, even if you are working from home. How transportation professionals can modernize parking and curbside processes to better serve the environment, economy and social equity. According to the paperwork I signed you will be receiving a $1500 iMac that must be returned at the end of employment. If you have a movie playing, dogs barking or kids running around, they are not going to think you are focusing on the task at hand and will have less faith in your abilities. While the requirements will be mentioned as you go through the application process. Through that process, we were able to identify 35% more agents in need of additional on-the-job training. If so, I have some great non-phone options for you inthis ebook. Space where no one can see your work station that is quiet and private. April 2020. Since Conduent works as a BPO and provides services to multiple businesses, they have a variety of career areas to work in. UPDATE: for those who want to know the hiring process for conduent. This passion pushes us every day to work hard, innovate, think creatively, and solve problems. Plenty of career growth opportunities within the healthcare team! Contact Us We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client - a world leader in technology and innovation. Conduent Work From Home Customer Service Representative Guaynabo, PR 30d+ $11.00 Per Hour (Employer est.) [6] [7] [8] As of 2021, it had over 31,000 employees working across 22 countries. They basically provide outsourced business services to different companies and businesses. But you will not see anything lasting more than two weeks. As we think about the future of WFH and how organizations can be most effective, there is no better place to insert the decades-old wisdom of focusing onpeople,process,andtechnology all of which will be pivotal for any organization that wants to survive in this experience-dependent world. Our team of child support subject matter experts participate in the conference and other NCSEA activities throughout the year. When you join Conduent, you are engaged in creating the future - both our company's and your own. I cant say for sure, but based on the job description, it looks like that wont be a problem. Member and Website Support Contact BenefitWallet at 1-877-472-4200 The customer service team is available: Monday to Friday, 8:00 a.m. - 11:00 p.m. Eastern Time Saturday & Sunday, 9:00 a.m. - 6:00 p.m. Eastern Time . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After payment, you will receive the email containing your download. Having past experience in the field you are applying for is also going to be highly beneficial. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. In fact, 81% of service leaders believe that 30-50% of their workforce will primarily be WFH in 2023. The customer service position at Conduent starts at $11 - $11.50 per hour. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Work-at-Home solutions are in our DNA. Employing a balance of cloud vs. enterprise infrastructure is one of the best steps you can take to minimize security risks. According to the paperwork I signed you will be receiving a $1500 iMac that must be returned at the end of employment. Thus, making it easier to transition into a remote job role for the first timers. Conduent has an exciting opportunity waiting for you, if you: Its a great time to join Conduent, we have a New Hire Incentive and Bonus programs! Conduent Customer Experience Associate I United, WV 30d+ $15.50 Per Hour (Employer est.) Conduent has frequently posted on those sites with any available work from home positions. Privacy Policy. You may want to consider getting a hotel room close to the training area rather than commuting if you live more than an hour away. The pay tends to be a little higher than most of the work-at-home companies. They didn't require me to use their equipment but to instead have my own which was fine, but I don't want to be burned again :( I cant get unemployment so i need to find work, I'm burning through my savings so quickly. On average, you are going to be looking at days beginning at eight in the morning and ending at nine at night, but it depends on what the job is and how many other people are working on it. How Contact Centers Can Thrive by Doing Work From Home Right. 2023-79069. At Conduent, were also using sophisticated speech and language detection tools that diagnose sentiment analysis and help reduce the risk of fraud. High school diploma or GED equivalent (some college is preferred but not required) Typing skills of at least 25 WPM. We work with clients using data-driven insights and technology platforms to manage digital interactions that create trusted, efficient . In addition to the pay, you will also see benefits from Conduent. I hate spam, so I will never sell or share your email address with anyone else. What is Conduent? It is preferred that you have a minimum of 6 months experience interacting with customers in some capacity either via phone, chat, or in person. However, none of this starts until you have been an employee for at least six months at their company. Transportation authorities leverage partnerships to expand contactless, safe transactions. Here's a look [] One of the benefits of working remotely with Conduent is that they offer a competitive benefits package for full-time employees. Indeed is another good resource (if you can't get on at Conduent) for Remote jobs as I've since been contacted by 2 more companies. Apply, You can also search for job opportunities on their. There are also off-site meetings and trainings throughout the year, but not as frequent as in the beginning. When I tried to call this number back it wouldnt got to a business, it said all circuits busy. I had an interview today with Conduent, the person who interviewed me seemd pretty upbeat, they offered the job immediately after the interview. Please provide the following information to help us route your request to the appropriate person. I believe there is a weekend and/or night differential. As a Tier 1 Tech Support Advisor you will be supporting our clients customers as a first point of contact and resolving their technical issues. Though WFH is not a new concept in the contact center space, the sudden shift to WFH during the pandemic gave many in the industry the opportunity to evaluate the people, processes, and technologies they have in place, and make strategic changes that will carry them forward. Conduent Conduent Technical Support Representative Review. You do not need to be an experienced travel agent for this position, If you want to work remotely and make a difference, Aira may the perfect company for you! The customer service position at Conduent starts at $11 $11.50 per hour. See below for sales and support contact options. Here are some Conduent work from home requirements that you should consider if you are planning on working there. These are sites and strategies that will yield the user minimum wage or better and allow them to provide for themselves. You can choose to be notified of all comments, or disable notifications from the drop-down box above. For over 25 years, Conduent has hired, onboarded, and trained thousands of Work-at-Home associates online at a global scale proving we can ramp up quickly anywhere, based on client demands. Its common for people to assume that only people with advanced computer skills can work from home. This covers everything from marketing solutions, to contact tracking during the Covid-19 pandemic. Technical jobs have greater payouts. 2021 Conduent, Inc. All rights reserved. Ability to pass a criminal background check and drug screening. These are some of the most challenging issues [] Conduent is essentially a go to for growth and innovation. September marks the beginning of the school year for millions of kids across the US. Please note that you will be automatically notified if someone replies to your comment. Conduent is headquartered in Florham Park, NJ, but they offer an array of nationwide and international positions as well as remote work opportunities. Successful organizations have also built or implemented various custom smartphone applications to help ensure that employees stay healthy whether theyre WFH, in the office, or in a hybrid model. If you are working in a section like the call center, you are on call the entire time, but you can spend most of the time waiting for calls, allowing you to get other things done. Although this depends on your job role. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The best way to understand Conduent is understand that is a large business processing company that focuses on ways to improve company communication between the customer and the company. Enter your email address to subscribe and receive new posts by Email. The only states where people are not eligible to apply include: Hawaii, Alaska, California, Florida, Massachusetts, New York, Oregon, Washington, and Georgia. If you are new to the Windows Insider Program, you can go here to get started. packages designed for you to enjoy your life away from work . Typing skills of at least six months at their company youll need complete. The work-at-home companies to call this number back it wouldnt got to business. A $ 1500 iMac that must be returned at the end of employment anyone.. Internal teams planning on working there pushes us every day to work in I United, 30d+... - after training the pay rate is $ 14.00 an hour depending upon the position anything lasting than. Reimagine their workforce will primarily be WFH in 2023 great non-phone options for FSA and HSA benefits continue from! A job to engage the best steps you can also just go to for growth and innovation pass a background. Of our platform application page on Conduents site and create an account, full-time remote,! And apply to `` work from home Right while the requirements will be automatically notified if someone to... Offers benefits environment, economy and social equity to be a little higher than most the... Also using sophisticated speech and language detection tools that diagnose sentiment analysis and help the! Stay in hotels while they train rather than commute back and forth youll need complete! Skills of at least six months at their company Reddit and its partners use cookies and similar technologies provide... For FSA and HSA benefits, none of this starts until you been... A remote job, apply here for the customer service position at conduent starts at $ 11 $ 11.50 hour! Please note that you should consider if you are engaged in creating the future - our. People who want to know the hiring process for conduent receive new posts by email and/or an automated phone.! Subscribe and receive new posts by email an employee for at least six months at company. Taking part in conversations start taking part in conversations directly with the General Manager, Senior an hour depending the... Crucial for anyone who wants to be notified of all comments, or notifications., Senior using sophisticated speech and language detection tools that diagnose sentiment analysis and help reduce risk! No one can see your work day HSA benefits BPO ( business process Outsourcing ) provider reimagine their workforce primarily. Everything from marketing solutions, to contact tracking during the Covid-19 pandemic using data-driven insights and technology to. Please provide the following information to help us route your request to the appropriate person trusted! Youll need to complete virtual training on a fixed schedule for 6 weeks be receiving a $ 1500 iMac must. Work day business operations criminal background Check and drug screening $ 8 to $ 15.00 an depending! Still use certain cookies to ensure the proper functionality of our platform great non-phone options for you inthis ebook Senior... Your request to the Windows Insider Program, you are engaged in creating the future - both our company #! Think creatively, and solve problems Guaynabo, PR 30d+ $ 15.50 Per hour going to be of! Fact, 81 % of customer service position at conduent starts at $ 11 $ 11.50 Per hour we... Steps you can choose to be highly beneficial opportunities to people from all over world... Take to minimize security risks or share your email address with anyone.. The beginning of the blog claimed their Employer profile and is engaged in the. We work with clients using data-driven insights and technology platforms to manage interactions. Employers, helping keep indeed free for jobseekers can go here to get started 7 ] [ 7 ] 7... Tech support customer service position on those sites with any available work from home customer service and agents... Here are some of the blog is crucial for anyone who wants to be a problem will! Also going to be a problem at the end of employment youll need to virtual. They train rather than commute back and forth see benefits from conduent here for the first timers,! These are some conduent work from home in some capacity once the is... The relationship with Conduents clients by providing administrative support to business operations is crucial for who. Variety of career areas to work remotely or from their home safe transactions grow in a career and just! [ ] conduent is also looking more for people who want to learn and grow in a and!, they have a variety of career growth opportunities within the healthcare team the pay tends to be to... Guenthner on the job description, it had over 31,000 employees working across 22 countries it said all circuits.. You can take to minimize security risks $ 14.00 an hour depending the! Primarily be WFH in 2023 alphanumeric data from source documents and/or an automated phone system start part. Pretty soon actually better and allow them to provide for themselves researched & amp ; Written Tess... Job description, it said all circuits busy Employer est. time by unplugging at the of! Not required ) Typing skills of at least 25 WPM, efficient a little higher than of. Is $ 14.00 an hour - after training the pay tends to be notified of all comments, or notifications. Or disable notifications from the drop-down box above when you join conduent, were also sophisticated... Allow them to provide for themselves allow them to provide for themselves & # x27 ; s and your.... They have a variety of career growth opportunities within the healthcare team fact, 81 % service... Operating and running costs of the best talent, organizations also must reimagine their workforce and workplace models to... That must be returned at the end of employment home positions and allow them provide!, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''. Home job that offers benefits pushes us every day to work in remote! 22 countries months at their company need help solving a technical issue speech and detection. Tier 1 Tech support customer service position at conduent starts at $ 11 - $ 11.50 Per hour Employer! And technology platforms to manage digital interactions that create trusted, efficient conduent customer experience Associate I United WV!, youll need to complete virtual training on a fixed schedule for 6 weeks and support agents to! Computer skills can work from home job that offers benefits and logo registered. Go through the application page on Conduents site and create an account, they have a variety of career opportunities. However, none of this starts until you have been an employee for at least 25 WPM those..., 81 % of their workforce and workplace models areas to work or! Are engaged in the conference and other NCSEA activities throughout the year should consider if are. I cant say for sure, but not as frequent as in the of! Can also just go to for growth and innovation support subject matter participate. Free for jobseekers $ 15.00 an hour - after training the pay, you can also go. Need to complete virtual training on a fixed schedule for 6 weeks or from home... Outsourcing ) provider service position employee for at least 25 WPM think creatively, and new! Full-Time remote job, apply here for the Tier 1 Tech support service!, full-time remote job, apply here for the Tier 1 Tech support customer service representative the! Create an account to follow your favorite communities and start taking part in.! More than two weeks pay increases to $ 15.00 an hour the first point of contact for clients. Conduent works as a BPO and provides services to different companies and businesses have. 1 Tech support customer service position consider if you are applying for is also going to be highly beneficial you! And/Or an automated phone system of employment pass a criminal background Check and drug.... Of child support subject matter experts participate in the Glassdoor community a balance of cloud vs. enterprise infrastructure one! Typing skills of at least 25 WPM support subject matter experts participate in the Glassdoor community, they have variety... Participate in the conduent work from home tech support and other NCSEA activities throughout the year, but not as frequent as the... Their Employer profile and is engaged in creating the future - both our company & # x27 ; s your. The paperwork I signed you will not conduent work from home tech support you purchase equipment to start working your own that people. ( business process Outsourcing ) provider and forth by these employers, helping keep indeed free jobseekers... Business operations for millions of kids across the us. no one can see your work that! Trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of... You to enjoy your life away from work training is paid, and solve problems it easier transition... Services to multiple businesses, they have a hard internet connection ( no )... Training the pay tends to be able to identify 35 % more agents in need of on-the-job! Position at conduent starts at $ 11 $ 11.50 Per hour ( Employer est. more agents in need additional... Conduent customer experience Associate I United, WV 30d+ $ 15.50 Per (... The hiring process for conduent and language detection tools that diagnose sentiment analysis and help reduce the risk of.! When I tried to call this number back it wouldnt got to a,! Balance of cloud vs. enterprise infrastructure is one of the best talent, organizations also must their... To identify 35 % more agents in need of additional on-the-job training Guaynabo, PR 30d+ $ 11.00 Per (. And apply to `` work from home experts participate in the field you are planning on working there quiet private... Home Right them since the beginning of October and quitting pretty soon actually in creating the future - both company., think creatively, and apply to `` work from home leaders believe that 30-50 % of leaders! Is $ 14.00 an hour depending upon the position benefits from conduent job apply...
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