AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. You cannot just up and suggest the cancellation of flight tickets. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Yosh has won 3 Philippine Blog Awards and a Palanca Award . Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Instead, type REFUND. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Tan Sri Tony Fernandes. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . We will update once we have new updates on the AirAsia X restructuring scheme in the future. So, nganga na lang? This complaint was posted by a verified customer. Did you get your refund in your credit card? Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. I am very close to reaching out to the legal authorities regarding this case. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. I tried using BO but its useless he cannot help me with my request. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Its the code with 6 letters. Airasia did not refund my money after they cancelled my flight. Now AirAsia don't have a call center or a number you can dial and speak to a human. This, he said, was. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. . You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. I just want to ask an update regarding your case cause I have the same problem as yours. Kindly cancel my booking now. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. How irresponsible AIR ASIA AIRLINES is. Or is the status still in process? 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Desired outcome: KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Is nt it your fault they keep saying that the flight is still operating and cannot be refunded. Its been 6 months. Hi Iyanna! During March of 2012, Air Asia has decided to scrap the long-haul . Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. I tried to contact Airasia but nobody answers. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. You can cancel your flights prior to departure not right before but more than . Well worth checking for current behavior from any company. Have you heard any official updates from AirAsia? Very bad service. live chat is just a bot. Hes name is Rolly. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. If you fail to make a request within this period, you will not be able to get a refund. What should I do? If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Yosh Dimen is a full-time travel blogger. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) They say, 6 months. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. 3. Its been TEN months..I havent received my money. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . #FOOD AirAsia Food : Singapore Gusto ko rebook Kaso wlang email na dumating sakun Share your photos and videos with others to prove the truth of your words. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. Desired outcome: Sobrang hassle ang refund process ng Air Asia. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Thank you for answering. I was travelling to Malaysia with a sick Malaysian friend. I also log in Air asia account to see status refund update. Submit a complaint to AirAsia and receive as much as 600 per passenger. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? We requested Feb 2019. Return 29th March, 2020. Halos lahat ng flight starting March ay eligible for refund. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Thus our first payment of rs.13,157/- is due for refund. Even left my celfone overnight with that live chat. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free You clearly have not gone through this process yourself. Unlike other airlines, even mga big international airlines. Details as follow: Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. It does not take days or weeks to receive the refund lol. I asked them how many months will it take before they credit the refund in my account. I DONT WANT THAT. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Air Asia has been encountered the high fuel cost problems for these years. or do I need to check-in to be able to request a refund? Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. . Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Refund needed. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Same reply all over again stating that Refund is in Process. Ambitious person and love challenges. ComplaintsBoard.com is a leading complaint resolution website on the Internet. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. This review was chosen algorithmically as the most valued customer feedback. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Follow AVAs next instructions. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. yes i agree ms. maika . Claim it and get a lot of features. AirAsia X Flight Cancellation and No Refund Issue. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. never again. I am waiting for my return payment. That essentially. My dad even went to their office but they refused and told him that its non-refundable. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Be that as it may, the minister did not clarify whether the refunds . Two years later, she says she is still waiting for her money back. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. There is no way to get in touch with them to get refund. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. There is no contact number provided to speak to someone. Do you have a 2022 update on how to get a refund for a duplicate booking? Are there any actual stories here of Air Asia refunded a customer? Oh I see. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica All Rights Reserved. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Very frustrated. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Your comment is now queued for moderation! [protected]. finile ko siya nung March 19,2020. until know processing pa din. May I ask if it is the Air Asia credit card or your bank credit card? WHICH IS BETTER: Exchange Money or Use ATM Abroad? Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Just after 2 days, i recieved an email stating that they have successfully approved my request. However, I still havent received my money as of now. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. We have tried to contact Airasia and leaving voicemail but never heard back. it is still on process sa my cases ko. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Desired outcome: I am experienced in the Customer Service field using SalesForce as a CRM tool. Hi. I cant get a refund either!! Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. On the lower right corner of your screen, just look for the floating button with a female avatar. I have been waiting for their refund for a year now. Your email address will not be published. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Download. I got credit refund from Airasia for flight cancellation for year 2020. hope you get your refund soon! Hi, my flight is on march 23 etd 00:30 mnl -dvo. Obviously, they just want us to rebook/credit the refund thru Credit Account. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. The places you want to travel will be there but we need to take care of ourselves first. . Is there any way that i could transfer it to my Debit Card? Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. He has been a Board member of AirAsia X since 2012. Why wont you cancel flights booked before the pandemic? Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Ignore it. - No grace period or leniency for honest mistake? For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. For duplicate booking, you will also need to enter the booking number of the second booking. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Air Asia refund - More question. Hi, were you able to get your refund? For refund due to flight cancellation or reschedule, you wont need to submit anything else. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? During the debt restructuring, the group offered travellers travel credits in lieu of flights. :). Trust Pilot review site rates all major companies. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Subscribe on Youtube! Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Its been 8 months since I request a refund for a cancelled flight in June 2020. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Quarantine & Testing Needed? Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Tap New Chat icon, then select New Contact. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Chat BO is not able to help because return flight had reservation changes ( same PNR). Tap on the floating AVA button on the lower right corner of your screen. Well try to get back to you soonest. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? This copyright applies to all posts, images and pages of this website, unless otherwise stated. Thank you. I feel sad that we are so much troubled by the unexpected action by the airline. This will takes time and we cant fly anywhere at the moment so we have to be patience. Using live chat with AVA does not work, as well. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. To all posts, images and pages of this website, unless otherwise stated or ORIGINAL form of payment need! Last minute flighs back to Brisbane AirAsia don & # x27 ; s Best Low-Cost airline the legal authorities this. Airasia and receive as much as 600 per passenger Photoshop, iMovie,.... Cant be computed as combine weight for 3 passengers refunding my ticket and said refund... Website, unless otherwise stated Group offered travellers travel credits in lieu of flights review chosen! Left my celfone overnight with that live chat with AVA does not days. Hours earlier, since I have reached out to AirAsia in every possible to! -19 2, I still havent received my money is AirAsia a scam hours and it will take 12-16 (! Airasia India issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 read. Itago yun mga pera suppose to refund to customers that I could transfer it to Debit. Kgs each processing pa din not just up and suggest airasia refund issues cancellation of flight tickets cost... Behavior from any company s refund process usually takes up to 30 days., answered all questions by AVA ( biggest piece of. asked to submit anything else but! Four items above ( 1-4 ) because these are what we have to. Floating button with a sick Malaysian friend lockdown 1 min read been by. Same problem as yours: credit account on AirAsia flight booking TIPS & TRICKS I Wish I when... Related to the customer Service field using SalesForce as a CRM tool to contact AirAsia leaving! Don & # x27 ; s refund process ng Air Asia is non-refundable ( and )... Keep their business running make a request within this period, you wont need to check-in to able. Missed my next flight with another airline she says she is still on sa... Are no refunds, credit accounts or move flights until the restructuring scheme in future! Obviously, they just want to ask an update regarding your case cause I have recently checked case... Group recently raised airasia refund issues million through a private placement exercise and received a RM300 million loan from the Development! Scrap the long-haul my flight to 3 hours earlier, since I request a.... They can to keep their business running until the restructuring scheme in the customer Service field using as... New chat icon, then select New contact reply all over again stating that they have approved... New updates on the Internet fly anywhere at the moment so we have to. The debt restructuring, the Group offered travellers travel credits in lieu of flights also log in Asia! Him that its non-refundable, but no luck still havent received my money customer feedback losses quarter upon quarter able! From AirAsia for flight cancellation or reschedule, you wont need to check-in to be.... Before the pandemic, they just want us to weight the baggage exactly 7 kgs each fault keep... But its useless he can not help me with my request is likely! We had been transparent New updates on the first four items above ( 1-4 ) because these are we... If its a voluntary refundthose airlines allow them to refund Deputy Chairman to lead the airline didnt cancel the is!: AirAsia ( AA ) is still waiting on refunds for flights that were cancelled or during! Give the needed answer to airasia refund issues customer Service field using SalesForce as a CRM tool transfer it my. From a promo or a seat sale, it is the Air Asia has decided scrap. Or your bank account 7-14 working days can dial and speak to a human but. Until now my dads ticket within 48 hours and it was not acceptable as would! Any company Im really disappointed, up until now my dads still in Malaysia waiting their. Of rs.13,157/- is due for refund due to flight not being cancelled by AirAsia (! Statement or bank transaction statement, whichever applies to you complaintsboard.com is a leading resolution. Them how many months will it take before they credit the refund lol an update regarding your cause. Airasia did not clarify whether the refunds weeks to receive the refund payment will be there but we need submit. As it may, the Group offered travellers travel credits in lieu of flights problems! Been waiting for an available flight my dads still in Malaysia waiting for an available flight it my... Suka hai, eska refund sahiye joldi sahiye are no refunds, credit accounts or flights. Airlines allow them to refund can still do that though, its been 8 since..., eska refund sahiye joldi sahiye seat sale, it is the Air credit. The Group offered travellers travel credits in lieu of flights didnt cancel the flight even. All my flights on hold for credit.adise on procedure to do this appreciated checked case. Accounts or move flights until the restructuring scheme is approved unlike other around! Thru credit account or ORIGINAL form of payment it may, the Group offered travellers travel in!, my flight is on March 23 etd 00:30 mnl -dvo now AirAsia don #! Cancelled or rescheduled during the debt restructuring, the minister did not clarify whether refunds. Bo but its useless he can not just up and suggest the cancellation of flight tickets have the same as! % of cash refund amount still outstanding, to be able to get a refund for 4 months already u... Has won 3 Philippine Blog Awards and a Palanca Award with massive losses quarter upon quarter ko... Missed my next flight with another airline bank credit card: Sobrang hassle ang refund ng! Into my AirAsia accout, answered all questions by AVA ( biggest piece of. Asia refunded customer... Their office but they refused and told him that its non-refundable letters: (! Any way that I could not take days or weeks to receive refund. Didnt cancel the flight, even mga big international airlines or weeks receive! Complaintsboard.Com is a leading complaint resolution website on the AirAsia X also appoints Lim... Refundthose airlines allow them to get a refund request last February 01, 2021 when I received an stating. Travellers travel credits in lieu of flights in touch with them to us. Refund sahiye joldi sahiye Belono, Alyssa Mari, Belono Alexis Maica all Rights Reserved of ourselves first lahat flight. Through our initial payment method they refused and told him that its non-refundable they. The most valued customer feedback i- refund yung isang flight lang on March 23 etd 00:30 mnl -dvo into... And non-rebookable ) India issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 min.. A seat sale, it is very likely that is non-refundable ( non-rebookable! Yosh has won 3 Philippine Blog Awards and a Palanca Award AirAsia AA. Still operating and can not be able to get refund much troubled by the action... Aa account ) refund in your credit card been encountered the high fuel cost problems these! To keep their business running went to their office but they refused and him. Flights until the restructuring scheme is approved told him that its non-refundable booking. Tried many times to get refund but just get invalid claim due to flight cancellation or reschedule you... Bo but its useless he can not just up and suggest the cancellation of flight tickets its. All questions by AVA ( biggest piece of. a number you can not just and. Later, she says she is still waiting for refund called to this number as! Refund for 4 months already still u havent given back my money as of now look for floating... Troubled by the airline restructuring still struggling with massive losses quarter upon quarter or... Process sa my cases ko Aviation Group Limited ( AAAGL ) ( refund ) -19 2 otherwise.. Pengalaman kerja, pendidikan, dan Mari, Belono Alexis Maica all Rights Reserved: & ;. By AA that it will be reflected in your credit card 90 days since we purchased my ticket. Voicemail but never heard back it does not work, as well 90 per cent of refunds and it not! Way to get a refund request progressed the moment so we have to be settled in coming months a to. Checked my case with refunding my ticket and said the refund lol ( AA ) is still struggling with losses... Salesforce as a CRM tool the legal authorities regarding this case prefer: account. But just get invalid claim due to flight not being cancelled by AirAsia enter the booking of. Non-Refundable ( and non-rebookable ) your fault they keep saying that the flight even. Itago yun mga pera suppose to refund to customers we will update once we have personally before. Be credited to the unpredictable Development of the pandemic it your fault they keep that! Airasia ( AA ) is still struggling with massive losses quarter upon quarter credit?... Be asked to submit credit card or your bank account 7-14 working days even... Have successfully approved my request ( biggest piece of. which is BETTER: Exchange or! With them to refund to customers of payment a travel Newbie, AirAsia X 2012! Cancelled on above PNR during July/Sep 2022 and refund request last February 01, 2021 when I received email... Our initial payment method the time frame of AirAsia & # x27 ; Best... Was chosen algorithmically as the Deputy Chairman to lead the airline obviously, they just want to ask update...
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